FAQ
Frequently asked questions
General Questions
PURE WATER is currently available in Norway, Sweden, Denmark and the UK.
We believe in making good water great. That’s why our water filters remove much more than your local water company does. This includes removing more microplastics, heavy metals and bacteria, and improving the taste and smell by removing chlorine and sediments.
We have a custom-made PUREfilter range for our water filter system. All water filters come with 0.2 micron and advanced carbon matrix block. For still and sparkling water, we use the PUREfilter. For hard water regions, we use our PUREfilter polyp to reduce scale. For hot water boilers, we use PUREfilter ion to remove scale. You can read more about our PUREfilter here.
All we need is access to your mains water and power supply. Both PUREone and PURElink solutions can be installed in new and existing buildings. Our experienced team will always do a site survey and suggest the most suitable water installation solution for your location.
PURE WATER offers diffferent sizes of coolers for different sizes of installations. For the smallest PUREone installation, the only space you would need is a 60 X 60 cm under counter space.
A PUREone installation takes around 3 hours. The PURElink installation varies depending on the complexity.
We always try to accommodate our customers requests so you can start using your PURE WATER system as soon as possible.
You can get filtered, chilled still and sparkling water and hot water from our PUREpoints.
Installation costs vary depending on types of installations and number of PUREpoints. It is set up as a monthly basis payment. Please contact our Brand Account Managers for pricing.
PURE WATER provides a full service agreement. This includes free installation, filter changes and all services. In addition, we will supply 2 cases of PURE WATER bottles of your choice per PUREpoint.
Gas is supplied by a 3rd party depending on your location. Cost of CO2 varies depending on your consumption of sparkling water.
Your PUREfilter will be renewed depending on your water consumption and the mains water quality in your area.
At PURE WATER, we put our customers first and aim to attend to all service calls within 24 hours.
If you serve more than 7 glasses of transported water per day, you already start reducing costs when you use PURE WATER, not to mention that you are reducing your carbon footprint at the same time.
We have two types of water dispensers: PUREslim and PUREtouch. PUREslim serves you chilled still and sparkling water whereas PUREtouch can serve you hot water in addition. Read more about our PUREpoints here.
Yes, we have both reusable glass water bottles and glasses available for purchase. The PUREbottle comes in different designs to suit you needs.
The glass water bottles can be cleaned in a regular dishwasher as well as the industrial dishwasher. We have a special racks available for industrial dishwashers.
The PUREbottles and PUREglasses can be ordered separately online. We offer high-quality glass water bottles with ceramic printing so the bottle can take multiple washes with high temperature. Order bottles here.
PURE WATER recommend you serve your purified water in the PURE WATER bottles. Serving PURE WATER is the ultimate symbol of responsibility, demonstrating you prioritise health in a sustainable way. We do also offer co-branded bottle solutions with PUREbottles or other bottle options with your own logo. You can discuss the options with your Brand Account Manager.
PURE OFFICE
Our team can help you select the right water system for your needs. If you’re working at a large office building with the need for multiple PUREpoints, PURElink is usually the best option. If you’re looking for a solution for a small office, PUREone is often better.
PUREpoints can be installed throughout your building and with the design and finish to match your interior. Our Brand Account Managers will guide you to the best solution at the site survey.
PURE DINING
Our team can help you select the right water system for your needs. If you’re working at a large office building with the need for multiple PUREpoints, PURElink is usually the best option. If you’re looking for a solution for a small office, PUREone is often better.
Yes, we recommend you charge your customer for PURE WATER. PURE WATER uses a 0.2 microfitration system and is maintained by PURE WATER engineers. This means you are serving high-quality drinking water to your customers and can of course charge for it.
PURE WATER allows you to charge your guests with the price you think is best for your establishment. There are various ways of selling PURE WATER in your restaurant and we can help you find the best way to suit your guests’ needs.
Serving PURE WATER is the ultimate symbol of responsibility, demonstrating you prioritise health in a sustainable way. The water is filtered from the source through the PUREfilter system. It offers higher quality water and gives your guests a premium water drinking experience.
We offer contracts for 3 or 5 years. Most of our customers choose a 5-year contract and we have over 98% renewal rate of the contracts, proving a high customer satisfaction.
Choosing PURE WATER will reduce your time and effort spent on making sure you serve your guests the highest quality of water. There is no more need for ordering bottled, transported water, unloading bottles, unpacking them, storing them in fridges and returning the bottles. It reduces the traffic into your establishment and saves you fridge space. as PURE WATER is always chilled.
